Credit Card Industry Research

Survey One | Surcharging Part Two

Thank You

We know that you are busy and we appreciate that you are sharing your insights on this important topic with us

Prefer To Save Time?
Just Call Us!

786-425-3177

Upon completion of the survey, our team will follow up and send you via email with a copy of our latest research paper on credit card surcharging models and compliance issues.

Enterprise Credit Card Surcharging Survey Level Two

Credit Card Surcharging Survey
About Yourself And Your Company
Please help us understand you and your business context
Company Name*
Name*
First Last
Title
Are You A Financial Decision Maker In Your Company?*
- Yes
- No
Business Headquarters Location*
City State / Province / Region ZIP / Postal Code Country
Direct Dial Phone*
Just in case we need to clarify an answer
Business Email*
Company Website*
Business Profile
Number of Employees?*
- Under 200
- 200 to 500
- 500 to 1,000
- More Than 1,000
Approximate Company Size?*
Approximate Annual Sales
- Under $5 Million
- $5 to $25 Million
- $25 to $100 Million
- $100 Million to $1 Billion
- Over $1 Billion
How Many Company Locations?*
- 1
- 2 - 5
- 5 - 10
- 10 - 25
- 25 - 100
- More than 100
Industry Type / Focus?*
Is Your Industry Fragmented Across Many Competitors Or Concentrated In A Small Number?*
- Very Concentrated
- Somewhat Concentrated
- Not Sure
- Somewhat Fragmented
- Very Fragmented
Is Your Company Part Of Or Owned By A Private Equity Group Or Family Office?*
- Yes
- No
- Not Sure
Is Your Company Private Or Publicly Traded*
- Private Ownership
- Publicly Traded
Company Stage Or Mode?
- Growth Stage
- Profitability Mode
- Other
- Not Sure
Is Your Company Under Pressure From Your Board Or Shareholders To Increase Profit?
- No - Not Really
- Somewhat
- Yes
- Do Not Know
Sales Channels
Do You Have Multiple Sales Channels?*
Such as ecomemrce, direct, telemarketing, retail etc.
- Yes
- No
- No Sure
Do You Have Separate Business Units / Subsidiaries That Operate Independently?
Separate SG&A / Financials
- Yes
- No
- Not Sure
Your Product / Service
Briefly Describe Your Product Or Service?
Your Value Proposition For Products?*
- Unique Value Proposition
- Very Unique Product
- Single Source Availability
- Commodity Product
- No Competion
- Few Competitors
- Highly Competitive Market
- Not Sure
- Other
- We Don't Sell A Product
Your Value Proposition For Services?*
- Unique Value Proposition
- Very Unique Product
- Single Source Availability
- Commodity Product
- No Competion
- Few Competitors
- Highly Competitive Market
- Not Sure
- Other
- We Don't Sell A Service
About Your Customers
Who Are Your Customers?*
- Consumers
- Business to Business
- Government
If Your Customers Are Businesses - What Is Your Typical Customer Type?*
- Individual / Sole Proprietor
- Small Business
- Medium Business
- Enterprise
What Percentage Of Your Customers Are Repeat Customers?*
Are Your Customers Very Price Sensitive?*
- Not Very
- Somewhat
- Sensitive
- Very Price Sensitive
Typical Orders / Sales
Typical Sale Margin?*
- Less Than 15%
- 15% - 30%
- 30% - 50%
- Over 50%
- Not Sure
- Company Confidential
Average Order Value?*
- Under $100
- $100 - $1,000
- $1,000 - $10,000
- Over $10,000
- Not Sure
- Company Confidential
Have You Adjusted / Edited Your Payment Terms In The Last 12 Months?*
- Yes
- No
- Not Sure
Do You Offer Credit Terms?*
- Yes
- No
- Not Sure
Do You Charge A Fee / Interest For Credit Terms?
- Yes
- No
- Not Sure
Payments
What Types Of Payments Do You Currently Accept?*
- Credit / Debit Cards
- ACH - Electronic Checks
- Paper Checks
- Wire Transfer
- Cash
- Other
Percentage By Credit Cards
Please enter a number from 0 to 100.
Percentage By Debit Cards
Please enter a number from 0 to 100.
Percentage By ACH
Please enter a number from 0 to 100.
Percentage By Paper Check
Please enter a number from 0 to 100.
Percentage By Wire Transfer
Please enter a number from 0 to 100.
Transactions
Do You Offer Early Payment Discounts?*
- Yes - For All Payment Types
- Yes - For Cash/Check/ACH Payments
- No - We Do Not Offer Discounts For Early Payments
- Not Sure
Accepting / Using Credit Cards
Do You Accept Credit Card Payments From Your Customers?*
- Yes
- No
- Not Sure
Do You Promote / Advertise That You Accept Credit Cards?*
- Yes
- No
- Not Sure
What Percentage Of Your Customers Pay By Credit/Debit Cards?*
Do You Currently Accept?*
- Virtual Cards - One Time Use
- Purchasing Cards
- Fleet Cards
- Ghost Cards
- None Of These
Credit Card Technology
Do You Use A Gateway That Connects To Your ERP System?*
- Yes
- No
- Not Sure
Does Your Gateway Provide Convenience Fee Or Surcharging Capability?*
- Yes
- No
- Not Sure
Who Is Your Gateway Service Provider?*
Please enter their name - enter "Not Sure" is necessary
Credit Card Processor / Merchant Accounts
Is Your Merchant Account With Your?*
- Bank
- Third-Party
- More Than One
- Do Not Have A Merchant Account / Provider
- Not Sure
If You Have Multiple Locations?*
- One Merchant Account For All Locations
- Different Merchant Account By Location
- Multiple Merchants Accounts Across Locations
- Not Sure
- Do Not Have Merchant Accounts
Do You Have Different Merchant Accounts By Channel*
Such as one for ecommerce, another for retail, etc.
- Yes
- No
- Not Sure
- Do Not Have Merchant Accounts
Name(s) Of Merchant Account Providers?
Credit Card Fees
Are You Currently Measuring Credit Card Costs As A Part Of Your SG&A?*
- Yes
- No
- Not Sure
Are You Currently Passing The Cost For Credit Card Processing To Your Customers?*
- Yes
- No
- Uncertain
Which Of These Methods Are You Using To Recover Credit Card Processing Fees?*
- We Do Not Recover Processing Fees
- Convenience Fees
- Increased Price To Cover
- Surcharge Add-On Fees Added To Customer Invoice
- Surcharging Performed By The Card Processor
- Other Fees
Are You Aware Of Visa & Mastercard Guidelines?*
- Yes
- Not Sure
- No
How Long Have You Been Charging A Fee To Recover Processing Costs?*
- We Do Not Surcharge or Recover Fees
- Less Than One Year
- One Year
- Two Years
- More Than Two Years
- Not Sure
If You Are Not Recovering Your CC Processing Fees, Is There Value To Your Organization In Eliminating Processing Costs From Your SG&A?*
- Yes
- No
- Not Sure
Your Suppliers
Do You Also Use Credit Cards To Pay Your Suppliers?*
- Yes
- Not Sure
- No
Are Any Of Your Suppliers Surcharging You?
- Yes
- No
- Not Sure
Future Options
If You Are Not Currently Surcharging; Are You Considering It?*
- We are looking at options
- We are talking to providers
- We are interested but have not yet talked to surcharge providers
- We do not fully understand surcharging
- We have already implemented surcharging or convenience fees
- Not Sure
- Not Interested In It
Do You Have An Internal Team Exploring Surcharging Now?*
- No
- Yes
- Not Sure
Development Note: [P] means it will be prepopulated

After submitting your survey information we will send you our latest research paper and reserve a copy of our 2019 Credit Card Surcharging Research Report when published.

Automotive / Vehicles
B2B Retail / Ecommerce
B2C Retail / Ecommerce
Consulting Services
Contractor / Builder
Education / Institution
Financial Services
Government
Health
Hospitality
Insurance
Marine
Membership Organization
Manufacturer
Nonprofit / NGO
SaaS / Cloud Services
Software Licensing
Subscription Product / Service
Transport
Travel
Web Services
Wholesale / Distribution

Credit Card Industry Research

Survey One | Surcharging Part Two

Thank You

Prefer To Save Time? Just Call Us!

786-425-3177

Enterprise Credit Card Surcharging Survey Level Two

About Yourself And Your Company

Business Profile

Sales Channels

Your Product / Service

About Your Customers

Typical Orders / Sales

Payments

Transactions

Accepting / Using Credit Cards

Credit Card Technology

Credit Card Processor / Merchant Accounts

Credit Card Fees

Your Suppliers

Future Options

Prefer To Save Time?
Just Call Us!